Factory Authorized Service Guarantee
SteamSaunaBath is committed to ensuring your continued satisfaction with any product you purchase from us. We are proud to be able to offer factory-authorized service for all of the products we sell, but some products will require service by the manufacturer. In either case, just call 800-707-2862 and we will inform you of your options and make certain your product's service needs are addressed.
Commonly asked questions about Factory Authorized Service:
I purchased a steam generator with SteamSaunaBath's Limited Lifetime Labor Warranty. How do I get it fixed?
The SteamSaunaBath Limited Lifetime Labor Warranty begins on the date of the purchase. If you have a repair needed during the first year, you should be covered by the manufacturer's warranty. Manufacturer's warranties may include on-site labor. Read more about SteamSaunaBath at LimitedLifetimeLaborWarranty or call 800-707-2862 for assistance.
Last year I purchased a steam generator with a SteamSaunaBath Limited Lifetime Labor Warranty but have lost my paperwork. Am I still covered?
Yes, we can look you up in our computer system if you provided your address and phone number at the time of purchase.
I purchased a product at another store and now it is broken. Can you fix it?
Yes we can and we'll be happy to. Just call 800-707-2862 with the brand name, model number, serial number or age of product in question and we will help you with your concern.
My product has been in for service for over two weeks. Who can I call to find out what is happening with it?
While the vast majority of repairs only take a week or so, sometimes we encounter delays due to manufacturer parts availability. You can check on the status of your repair by calling our service center at (888) 887-8326.